Refund policy
Return & Refund Policy
Last Updated: August 16, 2026
This Return & Refund Policy applies to purchases made through premierdeadsea-europe.com and is provided by:
Gratiae Premier Europe B.V.
Havenstraat 1
1948 NP Beverwijk
The Netherlands
VAT Identification Number: NL851375315B01
For return-related questions, please contact us at info@premierdeadsea-europe.com.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
1. Premier 60-Day Return Policy
In addition to any statutory rights you may have, Premier Dead Sea Europe offers a 60-day voluntary return period.
You may request a return within 60 days after receiving your order.
For returns made under this voluntary policy after any applicable statutory withdrawal period has expired, products must be:
- Unused and unopened;
- In their original packaging;
- Complete with any accessories or components supplied with the product; and
- In a condition suitable for resale.
Proof of purchase may be required.
To initiate a return, use the Returns & Cancellations function available through your customer account or order page, or contact us at info@premierdeadsea-europe.com.
Please do not send products to our registered office unless we have instructed you to use that address.
Returns must be sent to:
Gratiae Premier Europe B.V.
Havenstraat 1
1948 NP Beverwijk
The Netherlands
Unless otherwise stated, return shipping costs under Premier’s voluntary 60-day return policy are the responsibility of the customer.
Original shipping charges are not refundable under the voluntary return policy unless otherwise required by applicable law or the return results from an error by Premier.
2. European Union 14-Day Right of Withdrawal
If you are a consumer purchasing goods for delivery within the European Union, you generally have a statutory right to withdraw from your purchase within 14 days after receiving your order, without giving a reason.
For orders containing multiple items delivered separately, the withdrawal period generally begins when you receive the last item.
This statutory right is separate from and in addition to Premier’s voluntary 60-day return policy.
You may exercise your withdrawal right electronically through our Returns & Cancellations function, accessible from your customer account or order page.
You may also notify us of your decision to withdraw by emailing:
info@premierdeadsea-europe.com
or by using our Model Withdrawal Form.
You do not need to provide a reason for exercising your statutory right of withdrawal.
Shopify’s current EU setup supports a clearly visible electronic withdrawal route through self-service returns and cancellations, including electronic confirmation, when the store is configured accordingly. Shopify specifically instructs EU merchants to enable return and cancellation requests, allow cancellation until fulfilment, and calculate the return period from delivery of the last item.
3. Returns Following an EU Withdrawal
After notifying us that you are withdrawing from the contract, you must return the applicable goods without undue delay and no later than 14 days after notifying us of your withdrawal.
The deadline is met if you send the goods before the 14-day return period expires.
Unless Premier has agreed to pay the return costs, or applicable law requires otherwise, the customer is responsible for the direct cost of returning the goods.
Return instructions and the applicable return address will be provided through our return process.
Please do not return goods to our registered company address unless specifically instructed to do so.
4. Product Condition During the EU Withdrawal Period
The statutory EU right of withdrawal is not conditional on a product being completely untouched or remaining in its original packaging in every case.
You may handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning.
If a product has been handled beyond what is reasonably necessary for that purpose, you may be responsible for any resulting reduction in its value, where permitted by applicable law.
5. Hygiene and Sealed Products
Certain sealed goods may be excluded from the statutory right of withdrawal where they are not suitable for return for health-protection or hygiene reasons and have been unsealed after delivery, where that statutory exception applies.
This exception is not intended to exclude all cosmetics or personal-care products automatically.
If you are unsure whether a particular product can be returned, please contact us at info@premierdeadsea-europe.com.
This section does not affect your rights where a product is defective, damaged, incorrect or otherwise does not conform to the contract.
6. Damaged, Defective or Incorrect Products
Please contact us as soon as reasonably possible if:
- Your product arrives damaged;
- You receive the wrong product;
- An item is defective; or
- An item does not conform to your order.
Email us at info@premierdeadsea-europe.com and include your order number and information reasonably necessary for us to identify and assess the issue.
Photographs may be helpful where the issue involves visible shipping damage, an incorrect product or physical damage, but providing photographs does not limit statutory consumer rights.
Where Premier is responsible for a defective, damaged, incorrect or non-conforming product, we will provide the appropriate remedy in accordance with applicable law.
7. Exceptions and Non-Returnable Items
Certain products may be excluded from return where an exclusion is permitted by applicable law, including, where applicable:
- Goods made to the customer’s specifications or clearly personalized;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed after delivery; and
- Other products for which applicable law provides an exception to the right of withdrawal.
Any statutory rights relating to defective or non-conforming goods remain unaffected.
8. Sale and Promotional Items
Products purchased during a sale or promotional event remain subject to any mandatory statutory consumer rights.
Where Premier’s additional 60-day voluntary return policy applies, specific promotional or final-sale products may be excluded from that additional voluntary policy if this was clearly disclosed at the time of purchase and such exclusion is permitted by applicable law.
9. Exchanges
We do not guarantee direct product exchanges.
Where appropriate, the simplest method may be to return the original product in accordance with this policy and place a new order for the replacement product.
This does not affect any statutory right to an appropriate remedy for defective or non-conforming goods.
10. EU Withdrawal Refunds
If you validly exercise your statutory EU right of withdrawal, we will reimburse the payments that must be reimbursed under applicable law.
Where required, this includes the original standard delivery cost.
If you selected a more expensive delivery method than the least expensive standard delivery method offered by us, we are not required to reimburse the additional delivery cost.
Reimbursement will be made without undue delay and, where the statutory EU withdrawal rules apply, no later than 14 days after we are informed of your decision to withdraw.
For sales of goods, we may withhold reimbursement until:
we receive the goods back, or you provide evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed or legally permitted.
11. Refunds Under Premier’s Voluntary 60-Day Policy
For returns falling outside the statutory withdrawal period but accepted under Premier’s additional 60-day return policy, we will inspect the returned product after receipt.
If the return meets the conditions of the voluntary return policy, the applicable refund will normally be issued to the original payment method.
Please allow up to 10 business days after approval of the return for us to initiate the refund.
Your bank, card issuer or payment provider may require additional time to make the refund visible in your account.
If more than 15 business days have passed after we confirmed approval of your voluntary-policy refund, please contact us at:
info@premierdeadsea-europe.com
12. Returns & Cancellations Through Shopify
Customers can access our electronic Returns & Cancellations function from their Premier Dead Sea Europe customer account or order page.
Depending on the status of the order, this function may allow you to:
- Cancel eligible items that have not yet been shipped; or
- Initiate the return of eligible delivered items.
You will receive electronic information or confirmation relating to your submission through the Shopify system.
For EU customers, this functionality is intended to provide the electronic withdrawal mechanism required for online purchases. Since 19 June 2026, Dutch online shops must provide an obvious electronic cancellation/withdrawal mechanism in addition to the traditional model withdrawal form.
13. Model Withdrawal Form
EU consumers may also use our Model Withdrawal Form to notify us of their decision to withdraw.
Use of the Model Withdrawal Form is optional. You may also exercise your withdrawal right through our electronic Returns & Cancellations function or by sending us a clear withdrawal statement by email.
The Model Withdrawal Form remains available in addition to the electronic withdrawal functionality.
14. Returns From Outside the European Union
For customers outside the European Union, returns are generally governed by Premier’s 60-day voluntary return policy, together with any mandatory consumer rights applicable in the customer’s jurisdiction.
Customers are responsible for complying with applicable shipping and customs requirements when returning products.
Any customs charges, duties or other costs associated with a voluntary international return are the customer’s responsibility unless otherwise required by law or the return results from an error for which Premier is responsible.
15. Product Warranties
A manufacturer’s or commercial warranty provided with a product is separate from this Return & Refund Policy.
Any commercial warranty is additional to, and does not replace or limit, mandatory statutory rights relating to defective or non-conforming goods.
For warranty assistance, contact:
info@premierdeadsea-europe.com
Please include your order number and product information where available.
16. Contact Us
For return, cancellation or refund questions, email is our preferred contact method:
info@premierdeadsea-europe.com
Gratiae Premier Europe B.V.
Havenstraat 1
1948 NP Beverwijk
The Netherlands
VAT Identification Number: NL851375315B01
KVK Number: 54621038
Return Address:
Gratiae Premier Europe B.V.
Havenstraat 1
1948 NP Beverwijk
The Netherlands
Website: premierdeadsea-europe.com
