Terms of service

Terms of Service & Conditions of Sale

Last updated: 16 August 2026

These Terms of Service & Conditions of Sale (“Terms”) govern your access to and use of premierdeadsea-europe.com (the “Website”) and purchases made through the Website.

Please read these Terms carefully before using the Website or placing an order.

The Website is operated by:

Gratiae Premier Europe B.V.
Havenstraat 1
1948 NP Beverwijk
The Netherlands

VAT identification number: NL851375315B01
KVK / Chamber of Commerce number: 54621038
Email: info@premierdeadsea-europe.com
Telephone: +31-(0)8556-00000
Website: premierdeadsea-europe.com

Gratiae Premier Europe B.V. is the seller and contracting party for purchases made through this Website unless expressly stated otherwise.

In these Terms, “Premier,” “we,” “us” and “our” refer to Gratiae Premier Europe B.V. “You” and “your” refer to the person accessing the Website or purchasing products through it.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded or restricted.

1. About Our Store

Premier develops and markets products across skincare, beauty technology and related innovation categories.

Products available through this Website may include cosmetics, skincare products, beauty tools and electronic, aesthetic or medical-device products where permitted for sale in the relevant market.

Certain products developed within the wider Premier group, including professional-use products or regulated products, may not be offered for direct consumer purchase through this Website.

Product availability, regulatory status, labeling, packaging, specifications and permitted uses may differ between countries.

2. Eligibility to Purchase

You must be legally capable of entering into a binding contract to place an order through the Website.

If you are under 18 years of age, purchases should be made by or with the authorization and supervision of a parent or legal guardian.

You agree to provide accurate, current and complete information when placing an order or creating an account.

3. Website Use

You may use the Website for lawful personal purposes.

You must not:

• Use the Website for fraudulent, unlawful or abusive purposes.
• Attempt to gain unauthorized access to the Website, customer accounts, systems or networks.
• Introduce viruses, malware or other harmful technologies.
• Interfere with the operation or security of the Website.
• Use automated systems to scrape or systematically extract Website content except where permitted by applicable law.
• Impersonate another person or misrepresent your identity.
• Use Website content in a way that infringes our intellectual-property rights or those of another party.

We may restrict or suspend access where reasonably necessary to protect the Website, our customers, our rights or our systems.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, ingredients and other information displayed on the Website are accurate.

However, minor differences may occur, including differences in:

• Packaging
• Product color or appearance
• Label design
• Device configuration
• Accessories
• Product presentation

Such differences may result from product improvements, regulatory requirements, market-specific labeling or packaging updates.

Where a characteristic is essential to your purchase, please contact us before ordering if you require clarification.

The product information, labeling, instructions for use and warnings supplied with a particular product should be followed.

5. Cosmetics, Devices and Health Information

Different Premier products belong to different regulatory categories.

Cosmetic products are intended to be used according to their cosmetic purpose and accompanying instructions.

Medical or aesthetic devices must be used in accordance with their intended purpose, instructions for use, warnings and contraindications.

Information presented on the Website is not a substitute for professional medical advice, diagnosis or treatment.

If you have a medical condition, use an implanted medical device, are undergoing medical treatment, are pregnant or breastfeeding, or otherwise have questions regarding whether a device or product is suitable for you, follow the applicable product instructions and consult an appropriately qualified healthcare professional where necessary.

Product-specific claims apply only to the relevant product and should not be interpreted as applying to other Premier products.

Individual cosmetic experiences and results may vary.

6. Orders

By placing an order, you make an offer to purchase the products in your cart under these Terms.

After receiving your order, we will send an electronic acknowledgement or confirmation.

We may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• Payment cannot be authorized.
• We identify a material pricing or Website error.
• We reasonably suspect fraud or misuse.
• Shipping to the requested destination is unavailable or legally restricted.
• The order appears to be intended for unauthorized commercial or wholesale activity.
• Applicable law or regulatory requirements prevent us from fulfilling the order.

If payment has already been collected for an order that we cannot accept or fulfill, we will refund the applicable amount using the original payment method unless otherwise agreed.

7. Personal and Non-Wholesale Purchases

The consumer Website is intended primarily for individual customers purchasing products for personal use.

If you wish to purchase products for commercial resale, wholesale distribution or professional supply, please contact Premier separately.

We may reasonably limit quantities or decline orders where the quantity or purchasing pattern indicates that an order is being placed for unauthorized commercial distribution rather than ordinary consumer use.

Nothing in this section restricts rights that consumers may have under mandatory applicable law.

8. Prices

Prices are displayed in the currency selected or made available for your location.

For customers within the European Union, prices presented as the consumer selling price will include applicable VAT where required by law.

Any delivery charges and other mandatory charges collected by us will be disclosed before you complete your order.

Depending on the destination, prices, taxes and shipping charges may differ.

Currency conversion rates displayed through the Website or payment provider may change over time.

9. Pricing and Website Errors

We take reasonable care to ensure that prices and product information are correct.

If an obvious or material pricing error occurs, we may contact you before fulfilling the order.

Where no valid contract has yet been concluded, we may decline the order. Where a contract has been concluded, we will deal with the error in accordance with applicable law.

We will not use this provision to withdraw from a valid consumer contract merely because we later decide that an accurately displayed price was commercially unfavorable to us.

10. Payment

Available payment methods are displayed during checkout.

Payments may be processed by Shopify Payments and/or other authorized payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment providers may apply their own terms and privacy policies to their processing activities.

We do not impose payment-method charges that are prohibited by applicable law.

11. International Sales, Duties and Import Charges

Premier sells internationally.

Orders delivered outside the European Union may be subject to import duties, taxes, customs clearance charges or other governmental fees in the destination country.

Where Premier collects such charges at checkout, this will be indicated during the purchasing process.

Where import charges are not collected by Premier, the recipient may be required to pay them directly to the relevant authority or delivery provider, subject to the rules applicable in the destination country.

Customers are responsible for providing information reasonably required for customs clearance.

Additional details are provided in our Shipping Policy.

12. Shipping and Delivery

Available shipping methods, estimated delivery times and applicable charges are displayed during checkout or described in our Shipping Policy.

For EU consumers, unless a different delivery time has been agreed, goods will be delivered without undue delay and no later than the period required by applicable consumer law.

Delivery estimates are estimates unless we expressly agree to a guaranteed delivery date.

We are not responsible for delays caused by circumstances genuinely outside our reasonable control, but this does not affect any statutory rights you may have if delivery is delayed.

Please see our Shipping Policy for further details.

13. Risk During Delivery

Where Premier arranges delivery to an EU consumer, the risk of loss or damage remains with Premier until you, or a third party identified by you other than the carrier, physically receive the goods.

If you independently appoint a carrier that was not offered by Premier, risk may transfer when the goods are handed to that carrier where applicable law provides.

For customers outside the EU, mandatory local consumer-protection laws will apply where relevant.

14. Right of Withdrawal for EU/EEA Consumers

If you are an EU/EEA consumer purchasing online, you generally have a statutory 14-day right of withdrawal from an eligible distance contract without having to provide a reason.

For goods, the withdrawal period generally begins when you or a third party designated by you receives the goods.

Exceptions may apply under applicable law, including in certain circumstances to sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken.

The statutory withdrawal right is separate from any additional voluntary return policy Premier may offer.

Information about:

• How to exercise the right of withdrawal
• The online withdrawal function
• The model withdrawal form
• Returning goods
• Return costs
• Refund timing
• Applicable exceptions

is provided in our Return & Refund Policy.

Your statutory rights are not affected by any voluntary Premier return policy.

15. Returns and Refunds

Our commercial return arrangements are described in the Return & Refund Policy available on this Website.

Any voluntary return period offered by Premier is additional to, and does not replace or reduce, statutory consumer rights.

Refunds will be processed in accordance with the applicable Return & Refund Policy and mandatory consumer law.

16. Faulty or Non-Conforming Products

Consumers have statutory rights when goods are defective, damaged, unsafe, or do not conform to the sales contract.

For consumers in the European Union, these rights include the legal guarantee provided by applicable EU and national consumer law.

These statutory rights are separate from:

• The right of withdrawal
• Premier’s voluntary return policy
• Any commercial manufacturer warranty offered with a product

Nothing in these Terms limits your statutory rights concerning defective or non-conforming goods.

If you believe that a product is defective or non-conforming, please contact Customer Service with your order details and information about the issue.

17. Commercial Warranties

Certain products, particularly electronic or aesthetic devices, may include a separate commercial manufacturer’s warranty.

Where applicable, the warranty period, coverage, exclusions and claims procedure will be set out in the warranty documentation accompanying the product or on the relevant product page.

A commercial warranty is provided in addition to statutory consumer rights and does not replace or restrict them.

18. Product Safety, Instructions and Recalls

You must use products and devices in accordance with their instructions, warnings, contraindications and intended purpose.

Do not use a device that appears damaged or unsafe.

Where necessary, Premier may contact customers regarding:

• Product-safety information
• Corrective actions
• Safety notices
• Updated instructions
• Product recalls

We may use order contact information for essential product-safety communications even where a customer has opted out of marketing communications.

19. Device Misuse

To the extent permitted by applicable law, Premier is not responsible for loss or damage caused by intentional or negligent misuse of a device, including:

• Use contrary to instructions or contraindications
• Unauthorized modification
• Unauthorized repair
• Use with incompatible or unauthorized components where this causes the problem
• Use for a purpose for which the device was not intended

This provision does not exclude liability that cannot legally be excluded, including statutory consumer rights and applicable product-liability rights.

20. Regulatory Status and Geographic Availability

Certain products may be regulated differently in different countries.

A regulatory clearance, authorization, registration or certification in one jurisdiction does not automatically apply in another jurisdiction.

Where the Website refers to a particular regulatory status, the statement applies only to the product, intended purpose and jurisdiction expressly identified.

We may restrict the sale or shipment of certain products to countries where they may lawfully be supplied.

21. Promotions, Discount Codes and Gifts

Promotions, discount codes, gifts with purchase, loyalty benefits and other promotional offers may be subject to additional terms displayed with the offer.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.
• Promotional codes may have an expiration date.
• Promotions may be limited to specified products, markets or customers.
• Multiple promotions may not always be combined.
• Free gifts may be subject to availability.

We may withdraw or modify a promotion prospectively, but this will not affect an order already validly concluded under the published promotional terms.

22. Customer Accounts

Certain Website features may allow or require you to create an account.

You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorized account access.

You must provide accurate account information.

We may suspend or restrict an account where reasonably necessary because of:

• Fraud
• Security concerns
• Material breach of these Terms
• Abuse of the Website or services

You may request closure of your account subject to any information we are legally required to retain.

Our processing of personal data is explained in our Privacy Policy.

23. Reviews and User Content

Where the Website permits you to submit reviews, photographs, comments or other material, you must ensure that:

• You have the right to submit the content.
• The content is truthful to your genuine experience where presented as a review.
• The content does not infringe third-party intellectual-property or privacy rights.
• The content is not unlawful, threatening, discriminatory or abusive.
• The content does not contain malware, spam or deceptive advertising.

If you voluntarily submit content for publication, you grant Premier a non-exclusive, worldwide, royalty-free license to host, reproduce and display that content as reasonably necessary to operate, promote and communicate about the Website and Premier products, subject to applicable law and our Privacy Policy.

We may moderate or remove content where reasonably necessary to comply with law, protect rights, prevent fraud or enforce these Terms.

We do not undertake to remove a genuine negative review merely because it is unfavorable to Premier.

24. Intellectual Property

The Website and its original content, including text, graphics, photographs, videos, logos, trademarks, product designs, packaging designs, software and other materials, are protected by applicable intellectual-property laws.

Rights may be owned by Gratiae Premier Europe B.V., other Premier group companies, licensors or other rights holders.

Nothing in these Terms transfers ownership of any intellectual-property right to you.

You may access and use the Website for personal, non-commercial purposes.

Except where permitted by law, you may not reproduce, distribute, modify, commercially exploit or otherwise use protected Website content without authorization from the relevant rights holder.

25. Trademarks

PREMIER, PREMIER DEAD SEA and related names, logos, product names, designs and trade dress may be registered or protected trademarks belonging to Premier group companies or their licensors.

Use of the Website does not grant a license to use these trademarks.

26. Third-Party Services and Links

The Website may contain links to third-party websites or use services provided by third parties, including payment, shipping, social-media and technology providers.

A link does not necessarily constitute endorsement of the third-party website.

Third-party websites operate under their own terms and privacy policies.

We are not responsible for third-party content or services that we do not control, except to the extent responsibility cannot lawfully be excluded.

27. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure used to operate the Website, cart and checkout.

Your use of certain Shopify-operated features may also be subject to Shopify’s applicable terms and privacy information.

Our contractual responsibility to you as the seller is not transferred to Shopify merely because Shopify provides our e-commerce infrastructure.

28. Marketing Communications

Transactional messages necessary to administer your purchase or account may include:

• Order confirmations
• Payment information
• Shipping updates
• Return and refund communications
• Security notices
• Product-safety communications

Marketing communications are handled separately and subject to applicable consent and opt-out requirements.

Our email-marketing services may be provided through third-party platforms.

Further details are contained in our Privacy Policy.

29. Website Availability

We aim to keep the Website available and functioning correctly, but continuous uninterrupted availability cannot be guaranteed.

We may temporarily restrict access for:

• Maintenance
• Security
• Technical updates
• Infrastructure problems
• Events outside our reasonable control

This does not affect contractual obligations relating to orders already placed.

30. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

In particular, nothing in these Terms limits:

• Mandatory consumer rights
• Liability for death or personal injury where such liability cannot legally be excluded
• Liability arising from fraud or fraudulent misrepresentation
• Mandatory product-liability rights
• Liability that applicable law otherwise prohibits us from excluding

Subject to those protections and to the extent permitted by law, Premier is not responsible for indirect losses that were not reasonably foreseeable when the contract was concluded and that do not arise naturally from our breach.

If you use the Website or purchase products primarily for commercial or business purposes, additional limitations may apply under applicable law or separate business terms.

31. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control where permitted by law.

Examples may include:

• Natural disasters
• War or civil disturbance
• Major transportation disruption
• Government restrictions
• Epidemics or pandemics
• Major power or telecommunications failures
• Cyber incidents outside our reasonable control
• Customs disruptions
• Unavoidable supply-chain interruptions

If such an event materially affects an order, we will take reasonable steps to communicate with you and fulfill, reschedule or refund the affected order as required by applicable law.

32. Privacy

Our collection and processing of personal data are governed by our Privacy Policy.

Where cookies or similar technologies require consent, they are addressed through our privacy and cookie-management mechanisms.

33. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Applicable law
• Our services
• Our Website
• Payment methods
• Business operations
• Technology

Changes will apply prospectively.

The Terms applicable to a purchase are generally those made available to you when the relevant contract was concluded, except where a change is required by mandatory law.

We will not retrospectively alter the essential terms of a completed consumer purchase merely by publishing updated Terms on the Website.

34. Severability

If part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

The invalid provision will be treated in accordance with applicable law rather than interpreted in a way that removes mandatory consumer protections.

35. No Waiver

If we do not enforce a provision immediately, this does not mean that we permanently waive the right to enforce it later.

36. Governing Law

These Terms and contracts concluded through the Website are governed by the laws of the Netherlands, subject to mandatory consumer-protection laws that apply to you.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory protections granted by the law that applies to you and cannot lawfully be waived.

37. Disputes and Jurisdiction

We encourage customers to contact us first so that we can attempt to resolve complaints directly.

Nothing in these Terms restricts a consumer’s right to bring proceedings before a court or other competent body where that right is provided by applicable mandatory law.

For consumers in the EU/EEA, applicable European and national jurisdiction rules remain unaffected.

For transactions that are genuinely business-to-business rather than consumer transactions, disputes may be submitted to the competent courts of the Netherlands unless otherwise agreed in writing.

38. Consumer Rights

Nothing in these Terms is intended to exclude, restrict or replace rights you have under mandatory consumer law.

For EU consumers, these may include rights concerning:

• Pre-contract information
• Delivery
• The statutory right of withdrawal
• Refunds
• Legal guarantees for non-conforming goods
• Product safety
• Unfair contract terms

Where these Terms conflict with a mandatory legal right, the mandatory legal right prevails.

39. Contact and Company Information

If you have questions, complaints or requests concerning these Terms or a purchase, contact:

Gratiae Premier Europe B.V.
Havenstraat 1
1948 NP Beverwijk
The Netherlands

KVK / Chamber of Commerce number: 54621038
VAT identification number: NL851375315B01
Email: info@premierdeadsea-europe.com
Telephone: +31-(0)8556-00000
Website: premierdeadsea-europe.com

For returns and withdrawal requests, please follow the procedure described in our Return & Refund Policy