Shipping policy

 

 

Shipping Policy

Last Updated: August 16, 2026

This Shipping Policy applies to purchases made through premierdeadsea-europe.com and is provided by:

Gratiae Premier Europe B.V.
Havenstraat 1
1948 NP Beverwijk
The Netherlands

VAT Identification Number: NL851375315B01

Gratiae Premier Europe B.V. is the seller and merchant of record for purchases made through this Website unless expressly stated otherwise.

Premier sells and ships products internationally. Orders may be fulfilled through different logistics and warehouse locations depending on the product, destination and availability.

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.

1. Order Processing

Please allow up to forty-eight (48) hours for standard order verification and processing before shipment.

Processing times may be extended during:

• Promotional events
• Product launches
• Holidays
• Inventory audits
• Periods of unusually high order volume
• Circumstances beyond our reasonable control

Once your order has been shipped, available tracking information will normally be sent to the email address associated with your order.

2. Shipping Rates

Orders Over €69

FREE STANDARD SHIPPING

Orders Under €69

€9.99 FLAT-RATE SHIPPING

Any applicable shipping charge will be shown during checkout before you complete your purchase.

Shipping promotions may be introduced, modified, suspended or discontinued from time to time. Changes to future promotions will not affect shipping terms already agreed for a completed order.

3. Estimated Delivery Timeframes

Delivery estimates begin after order processing unless otherwise stated.

Delivery times are estimates and may be affected by destination, customs processing, carrier availability, holidays, severe weather, transportation disruptions or other circumstances.

Where applicable consumer law provides specific rights in relation to delayed delivery, those rights remain unaffected.

For EU consumers, unless a different delivery period has been agreed, goods will be delivered without undue delay and within the period required by applicable consumer law.

4. International Shipping

Premier sells worldwide and uses international logistics partners to deliver orders to customers in different countries.

The warehouse or fulfilment location used for your order may depend on:

• Delivery destination
• Product ordered
• Inventory availability
• Regulatory requirements
• Logistics availability

An order containing several products may occasionally be divided into more than one shipment.

Where this happens, available tracking information may be provided separately for each shipment.

5. European Union Orders

Orders delivered within the European Union are subject to applicable EU VAT and consumer-protection rules.

Where VAT is required to be collected by Premier, it will be handled in accordance with applicable tax rules.

If an order destined for an EU country is fulfilled through a logistics route that could result in import charges or other mandatory costs payable by the customer, information about such additional charges will be provided where required by applicable law before the customer completes the purchase.

Customers will not be required to pay delivery charges or other charges that applicable consumer law requires to have been disclosed before the order was placed.

6. Orders Outside the European Union

Orders delivered outside the European Union may be subject to:

• Customs duties
• Import VAT or sales taxes
• Brokerage or clearance fees
• Governmental charges
• Other destination-country import costs

These charges are determined by the authorities or service providers in the destination country.

Where such charges are collected by Premier during checkout, this will be reflected in the order.

Where they are not collected by Premier, the recipient may be responsible for paying them directly to the applicable customs authority, courier or other authorized party.

Premier does not control customs rates or decisions made by destination-country customs authorities.

Customers are responsible for providing information reasonably required for customs clearance.

7. Customs Clearance

International shipments may be subject to customs inspection and clearance.

Customs processing may occasionally result in delivery delays.

Where a delay occurs because of customs procedures, we will provide reasonable assistance where appropriate, although the timing of customs decisions is controlled by the relevant authority.

Customers should respond promptly to legitimate requests from customs authorities or carriers for information necessary to clear a shipment.

8. Refusal to Pay Import Charges

Where import duties, taxes or other destination-country charges were clearly disclosed as the customer’s responsibility and a customer refuses delivery because those charges are not paid, the shipment may be returned to Premier.

Where permitted by applicable law, any refund may be adjusted to reflect reasonable and actually incurred costs associated with the failed delivery or return, including carrier or customs charges that are not recoverable by Premier.

This provision does not limit mandatory consumer rights and will not be applied where the relevant charges should legally have been borne by Premier or were not properly disclosed before purchase.

9. Risk of Loss or Damage During Shipping

Where Premier arranges delivery to an EU consumer, Premier remains responsible for the goods until you, or a third party designated by you other than the carrier, physically receive them.

If a parcel is lost or damaged while being transported by a carrier selected by Premier, please contact Customer Service so that we can investigate and provide the remedy required under applicable law.

If you independently arrange delivery through a carrier that was not offered by Premier, different rules regarding transfer of risk may apply.

10. Damaged Packages

If your order arrives visibly damaged, please document the condition of the parcel and product where reasonably possible and contact Customer Service promptly.

Providing photographs of:

• The shipping carton
• Shipping label
• Internal packaging
• Damaged product

may help us investigate the issue with the carrier more efficiently.

Prompt reporting helps us resolve shipping claims, but it does not remove statutory rights relating to damaged, defective or non-conforming goods.

11. Lost or Missing Orders

If tracking indicates that an order has been delivered but you have not received it, please:

1. Check the delivery location and any safe-place instructions.
2. Check with members of your household or building.
3. Check with the relevant carrier where appropriate.
4. Contact Premier Customer Service if the parcel cannot be located.

Where Premier selected the delivery carrier, our responsibility for the order continues until delivery has occurred in accordance with applicable law.

12. Delivery Delays

If an order is delayed beyond the estimated delivery period, please contact Customer Service.

For EU consumers, where goods are not delivered within the agreed delivery period, or within the statutory period where no different time has been agreed, you may have the right to request delivery within an additional reasonable period.

If delivery still does not occur within that additional period, you may have the right to terminate the purchase and receive reimbursement in accordance with applicable consumer law.

Where delivery by a particular date was expressly agreed as essential, additional rights may apply.

13. Incorrect Shipping Address

Customers are responsible for reviewing the shipping information entered during checkout.

If you notice an error, please contact Customer Service as soon as possible.

We will try to correct the address if the order has not yet been processed or shipped, but we cannot guarantee that an address can be changed after fulfilment has begun.

If an order is returned because an incorrect or incomplete address was supplied by the customer, reasonable reshipping or return costs may apply where permitted by law.

14. PO Boxes

Orders shipped to PO Box addresses may require delivery through an appropriate postal service rather than a private courier.

Estimated delivery time:

3–8 business days after processing.

Certain products or devices may not be eligible for delivery to a PO Box because of carrier, size, security or regulatory requirements.

15. APO/FPO Addresses

We ship eligible orders to APO/FPO military addresses using the applicable military postal network.

Estimated delivery time:

4–6 weeks after processing.

Delivery times to military addresses may vary significantly depending on destination and military postal operations.

16. NUNA Device Orders

Certain NUNA device orders may be shipped using a secure specialized courier because of the value, nature or handling requirements of the product.

Estimated delivery:

Up to 30 days.

Where available, tracking or delivery information will be provided after shipment.

Product-specific delivery requirements may also be displayed on the relevant product page or during checkout.

17. Multiple Shipments

An order may occasionally be fulfilled from more than one logistics location.

This may occur because:

• Products are stored at different warehouses
• A device requires specialized shipping
• Inventory availability differs by location
• International regulatory or logistics requirements make separate shipment appropriate

You will not be charged additional shipping simply because Premier chooses to divide an order into multiple shipments unless an additional charge was expressly agreed before purchase.

18. Tracking Information

Where tracking is available, we will normally provide tracking details after shipment.

Tracking information is supplied by the relevant carrier and may take some time to become active after the parcel leaves the fulfilment location.

19. Delivery Restrictions

Certain products may not be available for shipment to every country.

Restrictions may result from:

• Regulatory requirements
• Product classification
• Carrier restrictions
• Import rules
• Customs requirements
• Dangerous-goods transportation rules
• Local laws

If we cannot legally or practically ship a product to your destination, we may refuse or cancel the affected order.

If payment has already been collected, the applicable amount will be refunded.

20. Returns

This Shipping Policy concerns shipment and delivery.

Information about:

• EU statutory withdrawal rights
• Premier’s voluntary 60-day return policy
• Return shipping
• Refunds
• Damaged or defective products

is available in our Return & Refund Policy.

21. Contact Us

For questions about shipping, delivery or an existing order, contact:

Gratiae Premier Europe B.V.
Havenstraat 1
1948 NP Beverwijk
The Netherlands

VAT Identification Number: NL851375315B01
Email: info@premierdeadsea-europe.com
Telephone: +31-(0)8556-00000
Website: premierdeadsea-europe.com